Terms and Conditions

Terms and Conditions for Tax Resolution Services

1. Introduction

Welcome to Tax Resolution Wiz. These Terms and Conditions outline the rules and regulations for the use of our tax resolution services. By engaging our services, you agree to comply with these terms. If you disagree with any part of these terms, you may not use our services.

2. Definitions

Client: The individual or entity engaging Tax Resolution Wiz for tax resolution services.
Service Provider: Tax Resolution Wiz including its employees, agents, and subcontractors.
Services: Tax resolution services provided by Tax Resolution Wiz including but not limited to consultation, negotiation with tax authorities, and preparation of necessary documents.

3. Scope of Services

The Service Provider agrees to:

Assess the Client’s tax situation and provide professional advice.
Represent the Client before tax authorities.
Prepare and submit documents as required to resolve tax issues.
Provide updates on the progress of the case.

The Client agrees to:

Provide accurate and complete information necessary for the Service Provider to perform its services.
Promptly respond to requests for information or documents.
Pay for the services as outlined in the fee agreement.

4. Fees and Payment

The fees for services will be outlined in a separate fee agreement provided to the Client.
Payment terms will be specified in the fee agreement. Failure to adhere to the payment terms may result in suspension or termination of services.
Any additional services requested beyond the initial scope will be subject to additional fees.

5. Confidentiality

Both parties agree to maintain the confidentiality of all information exchanged in the course of providing and receiving services.
The Service Provider will not disclose any confidential information to third parties without the Client’s consent, except as required by law.

6. Limitation of Liability

The Service Provider will perform the services with reasonable care and skill.
The Service Provider is not liable for any loss or damage arising from:
- Inaccurate or incomplete information provided by the Client.
- Decisions or actions taken by tax authorities.
- The Client’s failure to comply with legal requirements or deadlines.
The total liability of the Service Provider for any claim arising out of or in connection with the services shall not exceed the amount paid by the Client for the services.

7. Termination

Either party may terminate the agreement with written notice.
Upon termination, the Client agrees to pay for all services rendered up to the termination date.
The Service Provider reserves the right to terminate services if the Client fails to provide necessary information, fails to pay fees, or engages in fraudulent or illegal activities.

8. Dispute Resolution

Any disputes arising out of or in connection with these terms shall be resolved through mediation.
If mediation fails, the dispute shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

9. Governing Law

These terms shall be governed by and construed in accordance with the laws of California.

10. Amendments

The Service Provider reserves the right to amend these terms from time to time. The Client will be notified of any changes, and continued use of the services will constitute acceptance of the amended terms.

11. Entire Agreement

These terms, together with the fee agreement, constitute the entire agreement between the Client and the Service Provider and supersede all prior agreements, understandings, and representations.

12. Contact Information

For any questions or concerns about these terms, please contact

Tax Resolution Wiz at:

19360 Rinaldi Street, #181

Porter Ranch CA, 91326

Phone Number: 818-203-9950

natalieyildiz@taxresolutionwiz.com

By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Return and Refund Policy

1. Overview

At Tax Resolution Wiz customer satisfaction is our top priority. We strive to provide the highest quality tax resolution services and support. This Return and Refund Policy outlines the conditions under which refunds are issued and the process for requesting a refund. By engaging our services, you agree to the terms set forth below.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

Service Non-Delivery: If the agreed-upon services have not been delivered due to fault on our part.
Client Dissatisfaction: If you are dissatisfied with the services provided, you may request a refund, subject to our evaluation of the situation.
Duplicate Payment: If you have been mistakenly charged multiple times for the same service.

3. Conditions and Limitations

Refunds will not be issued under the following conditions:

Change of Mind: Refunds are not available if you change your mind after the service has commenced.
Partial Completion: If the service has been partially completed and you wish to terminate, a prorated refund may be considered based on the work already performed.
Compliance: Refunds will not be issued if you fail to provide necessary documentation or information required to complete the tax resolution process.

4. Refund Process

To request a refund, please follow these steps:

Contact Us: Reach out to our customer support team at: natalieyildiz@taxresolutionwiz.com within 30 days of the service delivery date.
Submit Request: Provide your name, contact information, invoice number, and a detailed explanation of your refund request.
Review: Our team will review your request and may contact you for further information.
Decision: We will notify you of our decision within 15 business days from the date of your request. If approved, the refund will be processed using the original payment method.

5. Refund Timeline

Approved refunds will be processed within 10 business days from the approval date. The time it takes for the refund to reflect in your account may vary depending on your financial institution.

6. Dispute Resolution

If you disagree with our refund decision, you may request a further review by contacting our management team at: natalieyildiz@taxresolutionwiz.com. We aim to resolve all disputes amicably and in a timely manner.

7. Amendments

We reserve the right to amend this Return and Refund Policy at any time. Changes will be posted on our website, and we will notify clients via email for significant amendments.

8. Contact Information

For any questions or concerns regarding our Return and Refund Policy, please contact us at:

Email: natalieyildiz@taxresolutionwiz.com
Phone: 818-203-9950
Address: 19360 Rinaldi Street, #181, Porter Ranch, CA 91326

Thank you for choosing Tax Resolution Wiz. We appreciate your trust in our services and are committed to providing exceptional support.